FAQ

FAQs

A. Getting Started

1. How do I register myself to Indonesiastockshot.com?

The registration process is simple.

  • By signing up, filling in the personal data form, and following the terms and conditions stipulated in the website.
  • You can also sign up using your social media accounts such as Facebook, Twitter, or Google+.

 

2. Will my data be treated as confidential?

Yes, we will keep your data confidential as stipulated on the privacy policy page.

 

3. Do I have to pay to register?

No, you can sign up for free.

 

4. Can I register with pseudonym?

Yes, you can register with pseudonym.

 

5. Who can register to Indonesiastockshot.com?

Anyone who is 18+ can register to Indonesiastockshot.com.

 

B. Purchasing and Payment

1. What kind of payment method does Indonesiastockshot.com use?

Currently we accept payment with credit card only.

 

2. What currency does Indonesiastockshot.com use?

All prices are listed in US Dollar (USD), unless otherwise stated.

 

3. Can I make payment via bank transfer?

No, we do not accept payment via bank transfer.

 

4. Once I made payment, can I get an invoice?

Yes, you can. Once we received your payment, we will send an invoice to your email and your profile account so that you can check and print it out at your convenience.

 

5. If I did not succeed in downloading a video stock shot, can I get a refund?

The link to download the video stock shot you have purchased will be accessible for 1 (one) year, so that you can retry to download it anytime.

 

C. My Indonesiastockshot.com Account

1. Can I change my profile name?

Yes, you can change your profile name.

 

2. If I forgot my password, what should I do?

You can reset your password by following these steps :

  • Click “forgot your password” on the login page.
  • Enter your username or your email address used when you signed up.
  • Wait for a notification sent to your registered email from Indonesiastockshot.com and follow the instructions.

 

3. How do I cancel or delete my account?

You can simply click on “delete my account” in your profile.

 

D. Licenses of Video Stock Shot

1. Can I use the video stock shot I purchased from Indonesiastockshot.com for commercial purpose?

You are allowed to use the video stock shot you purchased from Indonesiastockshot.com for commercial purpose as long as there is no description “editorial use only”

 

2. What does “editorial use only” mean?

“Editorial use only” means the video stock shot is allowed for non-commercial purpose only.

 

3. Am I allowed to resell the video stock shot I purchased from Indonesiastockshot.com?

No, you are not allowed to resell the video stock shot you purchased from Indonesiastockshot.com.

 

4. Is there any restriction in using the video stock shot I purchased from Indonesiastockshot.com?

There is no restriction, except that the video stock shot you purchased is not allowed to be used for offending certain religion, ethnic, race, or group; for human rights violation, and for distorting facts.

 

5. Am I allowed to modify the video stock shot I purchased from Indonesiastockshot.com (change the tone, duration, etc) for my personal project purpose?

Yes, you are allowed to as long as the video stock shot is not used for offending certain religion, ethnic, race, or group; for human rights violation, and for distorting facts.

 

6. I found video stock shots with no model release nor property release. Can I get the release for those video stock shots?

We cannot provide you with the release.  Therefore the video stock shots are for editorial use only.

 

7. Am I allowed to post the video stock shot I purchased from Indonesiastockshot.com in my personal website?

Yes, you are allowed to as long as the video stock shot is not used for offending certain religion, ethnic, race, or group; for human rights violation, for distorting facts, and does not exceed the 1 (one) year license agreement.

 

8. Am I allowed to use the video stock shot I purchased from Indonesiastockshot.com outside Indonesia region?

Yes, you are allowed to as long as it’s used in accordance with the license agreement.

 

9. Am I allowed to use the video stock shot I purchased from Indonesiastockshot.com for logo and trademark?

Yes, you are allowed to as long as the video stock shot is under commercial category and there is a special agreement between you and Indonesiastockshot.com.

 

E. Downloading Video Stock Shot

1. How can I get a video stock shot sample to show to my client?

You can download a video stock shot sample from Indonesiastockshot.com, which is in low resolution and watermarked. And you need to sign up to the website first.

 

2. How can I download the original video stock shot?

You can download it by signing up to Indonesiastockshot.com and purchase the video stock shot online.

 

3. Can Indonesiastockshot.com save a number of footages I purchased in 1 (one) file for me to download in ZIP file format?

We can not. You must download the video stock shot you purchased one by one.

 

4. If I did not succeed in downloading a video stock shot I purchased, can I retry to download it?

Yes, you can because the link to download a video stock shot you have purchased will be accessible for 1 (one) year so that you can retry to download it anytime.

 

5. Am I allowed to use the video stock shot I purchased from Indonesiastockshot.com for several different projects?

No, you are not allowed to. First of all, you must specify the purpose of using the video stock shot that you are going to purchase. And after that, you have to use it according to the needs specified earlier.

 

6. What is the video stock shot duration which is offered in Indonesiastockshot.com?

The duration of video stock shot is varied, from 6 seconds to 60 seconds.

 

7. How many video stock shots can I download per day or per month or per year (if I wish to purchase in a large number)?

Each account can download up to 10 (ten) video stock shots only per day.

 

F. Searching Video Stock Shot

1. How can I find the sequel of a video stock shot?

You can find it by entering a keyword in the search box or by checking out the link to the related video stock shot available below the video you just previewed.

 

2. If I did not succeed in finding video stock shot I need, what should I do?

You can contact us at hello@indonesiastockshot.com for assistance.

 

3. Does Indonesiastockshot.com sell still images?

No, Indonesiastockshot.com only sells video stock shots.

 

4. Can I bookmark video stock shot I have previewed?

Yes, you can by clicking on “save to clip folder” after you have signed up to the Indonesiastockshot.com.

 

5. What language should I use for keywords in the search box?

We use English as keywords. However, if you wish to find Indonesian specific or traditional theme, you can use the original words.  

 

G. Technical Things

1. What is the recommended web browser to open Indonesiastockshot.com?

The recommended web browser to open the website are Google Chrome, Safari, or Mozilla Firefox.

 

2. Can I see metadata of video stock shot I have previewed?

Yes, you can read video stock shot metadata in the right column.

 

H. Others

1. How can I contact Indonesiastockshot.com should I have questions which are not listed on the FAQ page?

Kindly contact our administrator at hello@indonesiastockshot.com.